FAQ
1. HOW LONG DOES SHIPPING TAKE?
UNFAZED orders are produced, fulfilled, shipped, and handled through Tapstitch.
Processing and production time are separate from shipping time. Delivery estimates may vary depending on your location, selected shipping method, carrier delays, customs, holidays, or other circumstances outside of our control.
Once your order ships, tracking information will be provided when available.
2. WHO HANDLES UNFAZED SHIPPING & FULFILLMENT?
Tapstitch handles the manufacturing, fulfillment, shipping, and handling of applicable UNFAZED online orders. For general questions about your UNFAZED order, contact:
support@unfazedclothing.com
3. WILL I RECEIVE TRACKING?
Yes. Once your order has been fulfilled and tracking becomes available, tracking information will be sent to the contact information associated with your order.
Please allow additional time for tracking information to update after a shipping label is created.
4. CAN I CHANGE MY SHIPPING ADDRESS?
If you entered the wrong shipping address, contact us immediately at:
support@unfazedclothing.com We will make reasonable efforts to help, but changes are not guaranteed once your order has entered production, fulfillment, or shipping. Customers are responsible for providing accurate shipping information at checkout.
5. CAN I CANCEL OR CHANGE MY ORDER?
Orders may enter production shortly after being placed.
Contact support@unfazedclothing.com immediately if you need to request a cancellation or modification. Once production or fulfillment begins, changes and cancellations may no longer be possible.
6. WHAT IS YOUR RETURN POLICY?
All UNFAZED sales are final.
We do not accept returns, exchanges, or refunds for:
• Change of mind
• Buyer's remorse
• Incorrect size selected
• Fit preference
• Incorrect color or product selected by the customer
The only exception is a verified manufacturing or production issue.
Manufacturing claims must be submitted within 30 days of confirmed delivery.
7. WHAT COUNTS AS A MANUFACTURING ISSUE?
Qualifying manufacturing or production issues may include:
• Misprints
• Missing graphics
• Incorrect print placement
• Print defects
• Significant construction defects
• Damage caused during production
• Incorrectly produced merchandise
Normal variations caused by garment washing, distressing, printing, dyeing, or other intended production treatments are not automatically considered defects.
8. WHAT IF MY ITEM HAS A MISPRINT?
For misprints, print defects, missing graphics, incorrect print placement, or other print-production issues, contact:
support@tapstitch.com
Please include your:
• UNFAZED order number
• Full name
• Clear photos of the issue
• Photo of the complete garment
• Brief description of the problem
We recommend also copying:
support@unfazedclothing.com
so UNFAZED has documentation of the claim and can assist if needed.
9. WHAT IF MY ITEM HAS ANOTHER MANUFACTURING DEFECT?
For manufacturing issues unrelated to printing, contact:
support@unfazedclothing.com
Include your order number, a description of the problem, and clear photographs showing the defect.
Do not wash, wear, alter, or return the merchandise before receiving instructions.
10. I ORDERED THE WRONG SIZE. CAN I EXCHANGE IT?
No. Customers are responsible for selecting the correct size before checkout.
If the size delivered matches the size on your order, it does not qualify as a manufacturing issue simply because you prefer a different fit.
Please review the sizing information on each product page carefully before purchasing.
11. WHY DOES MY GARMENT LOOK SLIGHTLY DIFFERENT FROM THE PRODUCT PHOTO?
Certain UNFAZED garments intentionally feature washed, distressed, faded, vintage, garment-dyed, or other specialty finishes.
Small variations between garments can naturally occur during production and are part of the character of these pieces.
Colors may also appear slightly different depending on lighting, photography, screen settings, fabric, and printing methods.
12. MY PACKAGE SAYS DELIVERED, BUT I DON'T HAVE IT. WHAT SHOULD I DO?
First:
1 Check around your delivery location.
2 Check with household members.
3 Check with neighbors or building personnel.
4 Contact the shipping carrier.
If the package still cannot be located, contact:
support@unfazedclothing.com
with your order number and tracking information.
Carrier delivery confirmation may be used as evidence that a package was successfully delivered.
13. WHAT IF MY PACKAGE IS LOST IN TRANSIT?
If your tracking shows that your package may be lost or has experienced an unusual delay, contact: support@unfazedclothing.com. We may need to investigate the shipment with Tapstitch and/or the applicable shipping carrier before determining the appropriate resolution. A package being later than its estimated delivery date does not automatically mean that it is lost.
14. DO YOU SHIP INTERNATIONALLY?
International shipping availability will depend on the destination and available shipping options at checkout.
International customers may be responsible for applicable duties, taxes, customs fees, brokerage charges, or import fees imposed by their country.
Customs processing may also affect delivery times.
15. CAN I RETURN AN ITEM DIRECTLY TO TAPSTITCH?
No. Do not send merchandise directly to Tapstitch, UNFAZED, a warehouse, manufacturer, or the return address printed on your package unless you have first received specific return instructions. Unauthorized returns may not be accepted.
16. HOW SHOULD I CARE FOR MY UNFAZED CLOTHING?
Always follow the care instructions provided on the applicable product page or garment.
For many UNFAZED pieces, we recommend:
• Machine wash at 30°C on a gentle cycle
• Do not bleach
• Tumble dry low
• Iron at a low temperature
• Avoid ironing directly over printed graphics
• Do not dry clean unless otherwise stated
Improper garment care may damage prints, fabric, washes, or finishes and is not considered a manufacturing defect.
17. DO YOU OFFER REFUNDS?
Refunds are only considered for verified manufacturing or production issues.
If a qualifying issue is approved, the resolution may include a replacement, reproduction, partial refund, or full refund of the affected item.
Approved refunds are generally returned to the original payment method.
18. HOW DO I CONTACT UNFAZED?
For general order, shipping, product, or customer-service questions:
support@unfazedclothing.com
For misprints and print-production issues:
support@tapstitch.com
Please include your order number whenever contacting support about an existing purchase.